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tow software

Customer Focused Towing Software & Impound Management Tools

towing dispatch program software impound management

The COVID-19 pandemic has caused every small business owner grief, and many sleepless nights wondering how to cope with this changing world. Although deemed an essential service in the US and Canada, the towing industry has experienced a reduction in traffic-related accident tows, often as high as 70%. As restrictions ease, much of traffic-related incident management business will return; the question being how will you and your business profit from this experience?

When it comes to choosing advanced software to help reduce your costs, we know you have choices. Below and in the following pages you will find the information that will enable you to make an informed choice regarding your company’s future. If you are looking for a comprehensive tow industry software solution which will help you effectively manage your business, increase profitability, reduce staffing requirements — and is easy to use — call us, we can help!

Each member of our sales team is Texas state certified as an incident management driver/operator and/or a licensed storage lot of personnel who has intimate knowledge of the industry and how to use VTS Systems software. Our technology and customer support team are among the most knowledgeable in the towing industry and share their knowledge by participating in online training seminars. Writing compliant towing software would rate about 4.5 on a scale of 1 to 10, 10 being the most difficult. However, understanding the complexities of multi-state VSF management and writing code to comply with state law or Law Enforcement Agency (LEA) administrative rules — including vehicle impoundment, notification/lien letters and the ability to legally process and impounded vehicle through to auction and title transfer — rates about 9.5 on the same scale.

Nobody does Storage Lot Management like we do,” Period!

For almost 20 years, VTS Systems has enjoyed a leadership role in providing towing and vehicle storage industry solutions. Like most of our customers, we are a family business and understand the need to provide “More Time for This.” The THIS being Family!

VTS Systems is a Texas-based software company and the only software developer to offer the towing industry both a web/cloud-based and a PC/server-based version of its software. We provide you with informed choices!

Why offer both, when the buzzwords on everyone’s lips is cloud-based computing. The answer is relatively simple: Not all of our clients live in big cities with reliable high-speed Internet, which is a must for cloud-based technology. Many of our clients and prospective clients live in urban or rural communities where the Internet is often slow and or unreliable. Even our major cities have dead zones where cable-based or broadband internet is not available! Our PC/server application will operate your business reliably without constant access to the Internet. Of course, there are exceptions to every rule; “Simple” can quickly become “Complex and Costly.” However, our technical support/engineering team is available to provide information and guidance on which technology will best meets your needs.

Supporting our customers, reducing the time it takes to complete a given task, reducing costs and increasing profits is our primary focus. Whether your software needs are cloud or PC/Server based, our industry knowledge, business know-how, and software expertise will assist in make your towing and impound business even more successful. Although we are a technology company, we hold many traditional values, “It’s all about Relationships, Relationships built on trust, one client at a time.”

The towing and vehicle storage facility industry is facing many economic and operational challenges, brought about by the onslaught of technology; how we manage and or adapt to those challenges will define our business future. From the outset, we designed VTS Systems software with flexibility in mind, our philosophy of “don’t license what you do not need” allows a company, regardless of size to select application modules to fulfill their needs. For example, towing companies who work primarily for motor clubs often do not require storage lot management. Others may not have a need for a dedicated dispatcher or require real-time electronic dispatch capabilities, as the truck operators process information in real time via smart phones or tablets. Technology has already forecast the demise of the handwritten tow ticket, and it is almost a certainty, there will be more changes in our future. All VTS Systems applications are comprehensive, feature rich packages, which are scalable, and networkable. We are constantly searching for ways in which to improve the features we offer to our clients and have seen many “firsts.”

VTS Systems was the first tow management software company to offer the following innovations:

  • 2004 – Fully Integrated, auction package
  • 2006 — Fully Integrated Telematics from Network Fleet (now owned by Verizon)
  • 2010 — Real-time, integrated access to multistate DMV/MVR information (now offering 38+ states online)
  • 2010 — Fully automated electronic certified mail, for notification/lien letters, “No More Going to the Post Office.” This fully integrated and cost effective electronic certified mail service has successfully processed more than two million letters.
  • 2011 — Fully Integrated Telematics from Tom-Tom and others
  • 2015 — Automatic VSF impoundment data up-load to Law Enforcement Agencies
  • 2017 — The first tow and VSF industry software company to offer dual platform applications

Since 1996, across the United States and Canada, VTS Systems has continued to provide feature enhancements and compliant state/provincial documentation. Nowhere in North America is documentation and compliance more regulated than in the State of Texas. The Texas state regulator and many of the major LEA’s consider VTS Systems software and documentation to be fully compliant.

Towing Software Re-Invented

The relentless advance of technology and our “Gold Standard” economy is driving North American business, and there is little doubt that future software development by industry leaders will be web-cloud based. Our latest tow-management offering, VTS CLOUD is a next-generation application, which uses the very latest in secure access to a single universal database via lightning-fast hub-and-spoke distribution technology that provides everything our customers have come to expect. VTS CLOUD boldly offers:

  • FLEXIBILITY — Unlimited users, unlimited tows, unlimited data storage, and unlimited support.
  • SIMPLICITY — Easy to use, pre-loaded relationship tables and active filters ensure quick, error free entry.
  • SECURITY — Individual user names, personal ID numbers and passwords, your data is securely backed-up across multiple Microsoft Azure cloud server farms.

VTS Systems Your first choice for Towing Business Management Tools

We know you work hard and long hours. For most towing and VSF company operators, a 40-hour work week is a figment of someone else’s imagination. Moreover, regardless of the size of your business, looking for and understanding the features and benefits of management software can often be a challenge. We understand you have choices, we respectfully ask that you give VTS Systems the opportunity to prove our value. We offer business management solutions for small, medium, and large towing and storage lot companies. Our software and one-on-one personal application training will add to your company’s efficiency, save time and money while providing worry-free Vehicle Storage Facility Management. “Nobody does Storage Lot Management like we do,” Period!


Thank you for visiting our website and showing interest in our towing and vehicle storage facility software. If you have questions about any of our tow management features, do not hesitate to give us a call at 877-374-7225, ext. 2 or complete the short form located on our contact page. In the meantime, continue browsing through our site for more information on our products and services. You will see why our towing software and training is considered the “Gold Standard.”